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FAQ’S

PRODUCTS

How long will my tan last?

Our products are developed to last up to 7 days but we have given you back control of your tan so you can top up and change your tan as and when you please.

How often shall I tan ?

For a golden tan, we recommend to tan every second day and the face every day.

Can I suntan whilst wearing boë?

Yes, but it is important to know that none of boë products contain an SPF so appropriate sun protection should still be followed.

Can I mix my Tan Drops no.1 with my SPF or aftersun?

You can mix your Tan Drops no.1 with your aftersun as this is a moisturiser based product. However, we do not recommend mixing Tan Drops no.1 with your SPF as this may affect the quality of your sun protection.

I have sensitive skin, should I do a patch/skin test before?

The Boë tan is skin friendly, tested and approved by Allergy Certified so it is suited for sensitive skin. If you are worried, we recommend doing a patch test on a small amount of skin 24-hours ahead of your planned fake tan application.

Is the Boë fake tan safe to use if I am pregnant?

Generally speaking, all our fake tan products are safe to use during pregnancy and breastfeeding (we suggest avoiding the breast area if you’re lactating). The Boë fake tan is made with 100% Natural DHA and contains no sulphates, no parabens and is fragrance-free, making it even more safe to use when pregnant. If you’re unsure in any way we highly recommend consulting with your doctor or doing a spot test to ensure you don’t have any reactions due to pregnancy hormones.

What skin types are Boë products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, tested and approved by Allergy Certified and paraben free.

Do you test on animals?

Great question—no, we don’t! Whilst each and every one of our products complies with our belief of not testing on animals (we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us)

How will I know how much of the Tan Drops no.1 to use?

As a guideline we recommend (per body part):
2 drops: For a Radiance Tan
4 drops: For a Sunkissed Tan
6 drops: For a Golden Tan

Do I have to use a specific moisturiser for the Tan Drops no.1?

No, we have developed the Tan Drops no.1 to fit into your already established skincare regime whether that be with a lotion, cream or serum.

What if I have broken or irritated skin?

Avoid tanning in that area so as not to further irritate the skin.

What is TAN WATER?

It’s clean, translucent, it’s not going to transfer on your clothes and it’s on-the-go. People want quick and easy and with tan waters you spray it on or mix it with your moisturiser. Two hours later you’re there, glowing and ready.

CAN I USE THE BOË TAN IF I HAVE ECZEMA?

Due to its natural properties, including 100% DHA the Boë self tan can be used on skin disorders such as eczema. If you’re prone to breakout more often than not then we recommend doing a patch test on the skin to check for skin sensitivity.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing contact@boebeaute.com .

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality…but we think you’ll love them so much that this won’t even be an issue.

How are Boë products different from other beauty brands?

Our products reflect our belief that tanning should be easy, golden, quick drying, natural, stress free and fragrance free. Our formulas are designed to live with you and enhance what you already have.

SHIPPING

Where does Boë ship?

Boë ship to 21 EU countries and the UK.

When will my order ship?

Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Standard processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Will I be charged VAT & Duties?

Orders will have no duties, and VAT is included in the price of each item.

Why isn’t my postcode accepted?

If your postcode is missing a character, or if it has too many characters, the “next” button will be grey (and you won’t be able to click it). Double check your postcode, or reach out to us at contact@boebeaute.com and we can help!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email contact@boebeaute.com

Tell me about shipping to my country

Shipping to Austria, Belgium, Czechoslovakia, Denmark, Germany, Spain, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Sweden, Finland, Hungary, Lithuania, Latvia, Portugal, Slovenia, Slovakia, Luxembourg, UK :

On orders up to €40 (3-7 business days): €4
Free shipping on orders €40 or more

How long does it take to ship?

Standard shipping to our friends in Austria, Belgium, Czechoslovakia, Denmark, Germany, Spain, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Sweden, Finland, Hungary, Lithuania, Latvia, Portugal, Slovenia, Slovakia, Luxembourg, UK will take 3 to 7 business days. We’ll send a tracking number so you can watch your package’s journey.

Where do you ship to?

We ship to your doorstep. Our products are made to enter your mailbox for your convenience.

I’m having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 3 to 7 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via contact@boebeaute.com . We can give you the inside info.

Can the delivery country be different from the billing country?

Unfortunately, no. The country in the billing address must be the same as the delivery address in order for us to complete the order.

RETURNS & EXCHANGES

How do I place a return or exchange?

We’re sorry you didn’t love your Boë. Please reach out to contact@boebeaute.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

What’s your return policy?

All return requests must be submitted within 30 days of receiving the order in its entirety.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Help! I can’t find my return slip.

Don’t worry—Boë packages don’t include return slips. Just reach out to contact@boebeaute.com and we’ll help you place your return or exchange.

How to return any item:

Send an email to contact@boebeaute.com including your name, address, and order # (GLO #) and we’ll help you place the return.
You’ll be refunded in full to your original form of payment, including the cost of standard delivery. However, you won’t be refunded the cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
We only accept returns for items purchased through www.boebeaute.com

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@boebeaute.com and we’ll be sure to get you the Boë you ordered!

BILLING

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Visa, MasterCard, and credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at contact@boebeaute.com

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
• Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at contact@boebeaute.com . We’re happy to help!

ORDER QUESTIONS

How can I update my order?

Please email us at contact@boebeaute.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Boë promo codes during your travels through the Internet, please choose the one you want to use more.

I have a ‘silly’ question and I want to talk to a person about it.

We’ve got people who love that kind of things. To ask anything and get a quick, personal reply, email us at contact@boebeaute.com . Don’t worry—we check it constantly.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

TANNING TIPS

HOW you make applying self tan easy

Our products are made for every day (or every second day) usage – to give you the opportunity to be naturally healthy tanned. The Boë products are quick drying, without allergens and easy to apply.

Your tan should never overpower your look, you want it to be your background colour. Boë gives you a natural, subtle-looking, glowing skin, that makes you look well and healthy. With the following small tricks it will smoothly become an “easy daily grooming routine”.

How do i use BOË NO.1 – TAN DROPS?

No.1 is made to be used daily – mixed with your daily moisturizer. Draw a little circle with your moisturizer on top of your hand or in your palm, add your drops – blend and just apply as normal. Start with your face (you can use your favorite face moisturizing cream), then arms/shoulders, neck and throat – and do this in one-two sessions. Then do the same for the back – and then your legs. Before you get to learn how efficiently your skin is reacting, we recommend 2-3 drops per bodypart. Always make sure you have blended the product evenly on your skin. Wash your hands thoroughly and use a cotton pad or a little part of your towel or bath cloth to clean up your eye brows and other parts, where the product could have gathered – or where you prefer a slightly lighter tan.

How do i use BOË NO.3  –  TAN LOTION?

No.3 is our softest product – it works like a gradual tanner, where you build up your tan. You use it as you would use your favourite moisturiser. Always make sure you have blended the product evenly on your skin. Wash your hands thoroughly and use a cotton pad or a little part of your towel to clean up your eye brows and other parts, where the product could have gathered.

HOW TO TAKE THE STRESS OUT OF GETTING A TAN?

Our products are all about skin care and tanning, so you look after your skin while getting a glow at the same time.

People don’t sit in the sun anymore and they don’t want to expose themselves to dangerous rays. Fake tan now looks real, it looks natural.

WHY YOU SHOULD ALWAYS WASH YOUR HANDS WHEN USING SELF TAN 

Always wash your hands after tanning and be careful between the fingers.

HOT TIP FOR HOW TO APPLY SELF TAN: TRY TO TAN IN A COOL AREA

Sometimes easier said than done, but trust us, always try to tan in a cool area – not a hot steamy bathroom, as perspiration can cause your tan to run and patch. If the temperature continues to soar after you’ve tanned, lightly dust mineral powder under arms and on the backs of knees to remove any excess moisture.

WHAT IF I GO TOO DARK?

Our products have been developed to deliver a natural golden glow, with an even, flawless finish that work alongside your own skin tone, taking you a few shades darker than your natural colouring. Always make sure, that you blend the Boë products evenly over the skin.

HOW YOU CAN FIX MISTAKES

When it comes to tan removal, a good tip is to use a steam room, like at a gym. Sit in there for 20 minutes and then rub your skin with a towel and it takes off the tan. It’s a good detox. Then you can reapply. Otherwise makeup wipes are great option, just rub them over the affected areas. Another strategy is to get lemon or lime juice, put it on a flannel, microwave it for a minute and rub it over the skin.

WHY YOUR FACE FADES FASTER

The face always fades more quickly than your body because many wash it more regularly, skin is thinner, skin is more dry and because of the use of  makeup remover.

The Boë products prevent this, since the products are made to be used on a daily basis. For a top-up, mix the Tan Drops in with your SPF to protect your skin at the same time.

HOW DO I APPLY MY TAN  – 4 tips?

Boë Self Tan is designed for today’s modern, busy lifestyles where a lot is about multi-tasking. Our products are absorbed in the skin within seconds and develop to a natural-looking tan over the next 2-3 hours. Boë helps you glow 365 days a year, whether heading to the office or heading to the beach.

That said; here you have some tips for the ideal tanning process.

Moisturize dry areas on your body such as hands, feet, knees, ankles and elbows prior to application, if you have very dry skin.

Apply and massage Boë in sweeping circular movements from head to toe one body part at a time, leaving hands, elbows and feet til last.

Wipe where you personally should not get too much tan – e.g. your eyebrows, jaws, hairline, above the upper lip, knuckles, knees, ankles, elbows, sides of feet or where you would like a slightly lighter tan with your towel, a cotton pad or a slightly damp wash cloth. Your tan will begin to develop immediately, and absorbs and dries instantly, you don’t have to wait for it to dry.

Wash your hands thoroughly immediately after you have applied Boë.

HOW DO I APPLY MY TAN – HANDS

Only use a little bit of Boë on the back of your hand and then the top of each finger in turn, taking care to avoid the nail bed and cuticles. For a perfect finish wipe knuckles and wash your hands thoroughly.

HOW DO I APPLY MY TAN – ARMS

Starting at the shoulder, tan your arm, the edge of your shoulder, and as far around the back of your shoulder as you can reach. Tan the rest of the arm, blending around the wrist to avoid the heel of the hand.

HOW DO I APPLY MY TAN – LEGS

Start at the front of the ankle and apply in large elongated circular movements. Ensure you tan the back of the leg as well as the front! When blending around the ankle avoid the very toughest skin, ensuring that you have blended where the leg meets the ankle. Wipe any excess tan from knees and ankles for a natural finish.

How do I START using self tan?

We recommend you to start slowly and build up the tan gradually, meaning use a bit less in the beginning. You will then get an even tan where you are in control. Always make sure you have blended the product evenly on your skin and wash your hands thoroughly, eventually use a cotton pad or a little part of your towel or bath cloth to clean up your eye brows and other parts, where the product could have gathered – or where you prefer a slightly lighter tan. Tan and go!

How do i use BOË NO.2. –  TAN WATER?

No.2 is a very quick drying spray mist, that is highly efficient, despite the delicate clear watery look. To apply (every or every second day) you simply spray the tan water directly on your body one body part at a time – and then distribute evenly with your hands.

You will feel, that Boë No.2 adds a kind of mist quality to your skin. Always make sure you have blended the product evenly on your skin. Wash your hands thoroughly and use a cotton pad or a little part of your towel or bath cloth to clean up your eye brows and other parts, where the product could have gathered or you would like a slightly lighter tan. Boë No.2 is very efficient and easy to use – so don’t underestimate the efficiency – despite the looks of translucent water. To avoid too much in some parts, be thorough, especially the first times. If you have bought a Boë set, you can start with No.1 or No.3 for a few days before you start using No.2.

Easy, natural and quick, that is very much what it is.

How do i use BOË NO.4  –  AFTER SUN WITH SELF TAN?

Use it as you would use your favourite moisturiser and after sun. Always make sure you have blended the product evenly on your skin. Wash your hands thoroughly and use a cotton pad or a little part of your towel to clean up your eye brows and other parts, where the product could have gathered.

Boë No.4 builds up your skins flexibility, it makes your skin softer – and makes sunny days stress free. You have a tan when you arrive, your skin is prepared for sun exposure and the evening grooming routine with No.4 makes your skin smooth, soft and youthful. Use Boë No.4 as an ordinary self tan product – besides – use it prior days, where you know, that you will be in the sun. Continue to use it after your vacation until the bottle is empty – it makes your tan and your summer feeling last longer. We love this product and always use it for sunny weekends or vacations.

HOW TO PREPARE YOUR SKIN FOR A HOLIDAY?

Tan the days before you go on holiday and then you arrive glowing.

Ideal use boë no.4, that is unique pre- and after-sun combined self tan lotion,  that make you tan faster, deeper and longer. If you don’t go for no.4 while you’re there, use an after-sun product (like you would for a real tan) to make the glow last longer. Use a waterproof SPF to protect and seal in your tan and if you want to reapply while you’re away, exfoliate the old tan off first.

HOT TIP FOR HOW TO APPLY SELF TAN: USE BOTH HANDS

Apply the tan with both hands to make it quicker and more even – and always – wash your hands afterwards.

HOW TO GLOW WITH ILLUMINATING BODY CREAM

For luminous limbs, create your own Tailor-made body highlighter – simply mix 4 x The Tan Drops per body part with an illuminating body cream or body make up. This trick will dial up your own ‘lit from within’ glow, regularly seen on the catwalk or red carpet. Apply in long sweeping movements along the shins, arms and across the décolleté for a glorious radiance.

HOW DO I AVOID FURTHER PIGMENTATION IN MY DARK SPORTS?

We suggest trying a patch test on skin prior to use. To avoid darkening these areas cover your dark spots in Vaseline to create a barrier when applying your tan. Or use your towel, a cotton pad or washing cloth to remove the self tanner from particular these spots when you are doing the ‘washing hands etc routine’.

CAN I USE THE BOË SELF TAN ON MY FACE?

Yes, the boë self tan is safe to use on your face. Especially the Boë No.1 Tan drops combined with your favourite face moisturizer are perfect for the daily face routine.

HOW CAN I GET A NATURAL LOOKING FINISH ON MY HANDS, KNEES AND FEET?

To avoid any unwanted tan build up in dry areas like hands, elbows, knees, ankle and feet we recommend using a Moisturising Lotion immediately prior to applying your Boë self tan on these areas. This will ensure the tan doesn’t stick to dry skin and looks even all over.

DO I NEED A SELF TAN APPLICATOR MITT TO APPLY THE BOË TAN?

You do not need a mitt to apply the Boë, some prefer using a Tanning Mitt  – we generally think, that using the hands is the best – when you remember to wash your hands thoroughly afterwards.

HOW DO I APPLY MY TAN – FEET

For perfect ‘beach feet’, apply your tan to the tops of your feet blending halfway down the sides. Then wipe away any tan lines with a dry cloth to give a totally natural finish. Always work away from the nail bed, back up the foot and blend at the ankle.

HOW DO I APPLY MY TAN – FACE

Make sure to blend down to the décolletage when applying to face and neck. Wipe upper lip and eyebrows with your towel, cotton pad or wash cloth to ensure they are not over tanned.

WHAT Does the boë tan smell like? 

The Boë tan scent is pure and natural. Due to the natural DHA in the product and the Boë routine, the Boë tan doesn’t have that standard fake tan smell that comes with most self tanning products.

@BOEBEAUTE